contact us
Our office hours are from 9am to 5pm EST Mon-Fri. but our email inbox is monitored 7 days a week.
For inquiries regarding Returns, please visit our Return Policy page and Return Request page.
Our customer service specialist will reply within 24-48 hours. Please do not submit the same request more than once. It will cause unnecessary delay. Thank you!
For Urgent order changes or inquiries - please send a direct email to: customer@jednorth.com -- please title it URGENT with the order number.