Frequently Asked Questions
How long does it take for you to ship the package out after I placed an order?
It usually takes between 1-2 business days for our fulfillment team to process and ship your order. Please note that this timeline is subject to change during peak sale periods. Our team fulfills orders from Monday - Friday. Orders placed on statutory holidays will be fulfilled the following business day.
How to track my package?
After your order is fulfilled, you will receive an email notifying you your order is on its way. Click on "View your order", you will be directed to the order detail page. To track your order, simply click on the tracking number on the order detail page.
Tracking shows delivered, but there is no package in my mailbox?
Often times, carriers will mark the shipment delivered when it's still on its way to the destination. If you receive a notification saying your package is delivered today, but the package is not found, please allow 2 to 3 more business days.
How do I change my shipping address or sizes now that my order is placed?
If your order has not been fulfilled, we will be able to make this change for you. Please submit a request at customer@jednorth.com & put "Urgent" in the title of your email along with your order number. We can't guarantee this can be done - sometimes our shipping team is just too fast :)
How much does shipping cost and how long does the delivery take?
Standard shipping (3-5 Business Days) to US is $6.00
Express shipping within the US is $20.95
Please note that the delivery window is for reference only. The actual delivery time may vary depending on your geographic location.
For international orders, please contact us for details.
What currency is charged for my order and why?
By default, all orders are processed in USD.
*** If you are viewing this page from outside the US/ Canada you have been re-directed based on your location (IP address) to a global site. The global sites offer local currency and payment options unique to your location.
Where do I enter a discount code, coupon code or gift card?
After you have added all items to your cart, click on check out and see the section for discount code/gift card code.
Can I use 2 discount codes at the same time?
We only accept one discount code per transaction.
What items are not eligible for return or exchange?
All clearance sale items are not eligible for return or exchange.
Personal items such as underwear, boxer, socks, etc are not eligible for return.
If the item is defective, we will replace it or provide a full refund. We do not accept return or exchanges for personal items such as socks and underwear for hygienic reasons.
How to join the Rewards Program?
Log in or create an account on www.jednorth.com to start earning points today!
How do I use Jed North rewards points?
Log in to your Jed North account and click "Loyalty Hub" in the left menu in your profile.
Here you can select how you want to spend your points and redeem them for coupons to apply at checkout.
If you create a coupon by accident, you can reach out to our customer service team anytime (customer@jednorth.com) to refund your points and keep collecting.