- General Information
- Delivery & Shipment
- Orders and Payment
- Discount Codes & Promotions
- Returns and exchange
- Rewards Program
- Refer a Friend
Our office hours are from 9 am to 5 pm EST Mon-Fri.
If you can't find an answer in this page, please contact us using one of the options below. Our customer service specialist will reply within 1-2 business days.
It usually takes 24 to 48 hours for our fulfillment team to process your order and ship it out from our warehouse.
***Our warehouse is closed on Saturdays, Sundays, and statutory holidays. If you placed an order on the weekend, it will be shipped out after the weekend or holiday.
Delivery & Shipment
If your package is not delivered, please contact us at: email@example.com
*** Please make sure to include the order number and your full shipping address.
**** Please make sure to confirm your order number and your full shipping address.
Express shipping to US via DHL starts at approx. $25.95
Pricing is calculated at checkout by location and weight.
Once the order is shipped, we will not be able to make changes to the shipping address.
If you live in an area that DHL/ FedEx is not able to deliver, our last option is checking UPS. We will contact if we are unable to find an express option for the shipping address provided. Some rural areas may not have options for less than 5 business days.
Once your order is shipped, it will ( in most cases) take 1 to 2 business days to get to you within the US.
Please note, our carrier(s) does not deliver on the weekend. If you wish to get your package before or on Friday before the weekend, you will need to place your order by Tuesday or Wednesday at the latest to get your order by Friday.
Every country's regulation is a bit different and each country has a different threshold for charging import tax and duties.
Please be sure to check with the destination customs threshold before placing an order or be aware of the possible charges.
*** Jed North is NOT responsible for the duties and customs charges incurred on your package. The total amount of payment does not include any duties and customs charges to clear your custom. Duties and Customs charges vary from country to country and it is the buyer's responsibility to understand the fees and charges from your custom. If the package is refused by the buyer because of a customs charge, it will be marked abandoned and cannot be refunded.
Orders and Payment
*** Please put "URGENT" in the email subject line
Once the order is fulfilled and shipped, we will no longer be able to make changes to your order. Please request for a return once the package arrives.
*** If you are viewing this page from outside the US you have been re-directed based on your location (IP address) to a global site. The global sites offer local currency and payment options unique to your location.
Visa | Master Card | Discover/ Diners* | Pay Pal | Apple Pay | AfterPay | JED NORTH Gift cards
* Some types of Diners cards have been successfully processed on Shopify but errors have occurred. Please proceed with a different payment option if an error message from Shopify appears.
*** Pre-Paid / VISA GIFT CARDS - can be used on the site as a Visa payment, however, they need to be registered with the source company of the card to create a "billing" address needed at checkout. Please be aware that returns can only be refunded back to the original form of payment (back to the same Visa Gift card).
Please note that AfterPay is a separate company from Shopify/ Jed North. Please contact AfterPay directly concerning credit checks or issues related to an ongoing payment plan ( if unrelated to the items in the order).
If your payment method is in USD this small fee ( seen as a separate line item in your bank statement) is sometimes charged by your bank in error. Please contact your bank to have this fee removed.
Discount Codes & Promotions
Discount codes can only be applied to full-price items. Discount codes cannot be applied to sale or clearance items.
For any other reason that a discount code is not working, please contact: firstname.lastname@example.org for assistance.
Returns and exchange
Most full-price items are eligible for return within 30 days after the date the package was delivered. Please send a return/exchange request Clearance sale items and personal items (such as underwear and socks) are not eligible for return.
All clearance sale items are not eligible for return or exchange.
Personal items such as underwear, boxer, socks, etc are not eligible for return.
If the item is defective, we will replace it or provide a full refund. We do not accept return or exchanges for personal items such as socks and underwear for hygienic reasons.
2. Click on the rewards button on the bottom left of your screen
3. Start earning points today!